Privacy Policy

Last Updated: March 2026

1. Introduction

At Redber, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our AI receptionist platform and related services.

2. Information We Collect

We collect information that you manually provide to us (such as account details, chatbot configurations, and billing info), as well as automated data collection related to API usage, chat logs, and system performance.

• Account Information: Name, Email Address, Phone Number, and Company Details.
• Chat Data: Transcripts and metadata of conversations held between your users and the Redber AI bots.
• Usage Data: Analytics, IP addresses, and device data to improve platform performance.

3. How We Use Your Data

We use the collected information solely to provide, maintain, and improve our services to you. Data is optionally used to improve the underlying NLP models only with your explicit consent. We never sell your personal data to third parties.

4. Data Security

We implement industry-standard encryption, continuous monitoring, and secure server environments to prevent unauthorized access, disclosure, or destruction of data.

5. Your Rights

Depending on your location, you may have the right to access, rectify, or delete your personal data. You can exercise these rights by contacting us directly.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at customercare@redber.in.